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匿名使用者
匿名使用者 發問時間: 社會與文化語言 · 2 0 年前

可以幫忙翻譯以下文章嗎?~~~20點~~~中翻英

服務人員的重新培養與訓練

在消費者調查中,對門市人員的服務品質與親切度項目評價極低,因此提升服務人員的服務品質非常重要。

我們將提供一系列的課程,所有的服務人員皆要重新培養及訓練。另外,無論在職或即將應徵的員工,依照工作者對服務的價值觀、EQ,去挑選合乎公司服務品質經營標準的人員,篩選出與公司的目標能相符合且對此工作有熱忱之員工,並進行培訓。

課程包括有:親切度、服務速度、臨時狀況的處理、服務正確性及便利性等等。根據服務的品質、微笑、正確性、速度、便利性、價格及價值感,

1.重視員工的訓練發展﹕透過訓練發展,員工學習了服務的知識與技能

2.強化溝通﹕溝通可以彌補訓練的不足,讓服務人員確實了解品質的要求與標準,進而建立正確的服務行為與態度。

3.以身作則:管理階層及店經理就必須以身作則、言行一致,因為,對於服務品質的追求絕對是上行下效的。

希望透過這樣的課程,追求百分之百的顧客滿意及服務品質,進而提升各分店的營業額。

很急~麻煩英文高手~救援

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很感謝第ㄧ位網友熱心回應~可是有人可以ㄧ句一句分開翻嗎?...還有忘了講..禁用翻譯軟體...感謝!!

1 個解答

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  • 匿名使用者
    2 0 年前
    最佳解答

    The attendant re- develops with the training

    In consumer investigating, the service quality and the benignity item of the facing each other city personnel the evaluation is very low, so promote the service quality of the attendant count for much.

    We will provide the curriculum of a series, all attendants all want to re- develop and train.Besides, no matter incumbency or the employee who will soon be recruited, according to the worker's value to the service,EQ, choose the personnel who conform to the company service quality management standard, the target that sieves with the company can agree with to match and have the employee of the enthusiasm to this work, and carry on the training.

    The curriculum includes to have:The processing,the service accuracy and convenience etc. of the benignity,service speed,temporary condition.According to the service quality,smile,accuracy,speed,convenience,price and the value feeling,

    1.Value the employee's training development ﹕ to develop through the training, the employee learned the ministrant knowledge and technical ability

    2.The enhancing to communicate the ﹕ communication can make up the disciplinal shortage, letting the request and standard of definite understanding quality of attendant, the service behavior and attitude that then build up the exactitude.

    3.Set oneself up as an example:Managing the stratum and store manager have to the set oneself up as an example,words and actions is consistent, because of, pursue for the service quality to absolutely up north route the next effect.

    Hope through such curriculum, pursue the absolute customer satisfaction and service quality, then promote the sales amount of each branch.

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