想請在飯店工作的大大們幫我填問卷(學校報告用的)^^~
請大大們幫幫忙~@@~感謝感謝!
FIRST NAME:
FAMILY NAME:
GENDER: □ FEMALE □ MALE
AGE: □ UNDER 25 □ 25-35 □ 36-45 □ 46-55 □ 56-65 □ OVER 66
TASK POSITION:
□ GENERAL MANAGER □ MANAGER □ STAFF
HOW LONG HAVE YOU BEEN IN THIS POSITION?
□BELOW 3 YEARS □ 3-6 □ 6-9 □ 9-12 □ 12-15 □ OVER 15
DEPARTMENT:
□ FRONT OFFICE □ HOUSKEEPING
□ FOOD AND BEVERAGE (RESTAURANT)
Why do you use e-commerce in your department?
What e-commerce do you use?
Do you think the e-commerce program is efficient and effective in the reservation, registration, and check out procedures?
After using e-commerce, do you think the realistic results are the same as the expected results?
In your opinion, what benefits has e-commerce made to the department been taken to the department?
In your opinion, what kind of effect will be achieved using e-commerce within the Front Office Department?
Any suggestion or comments about the use of e-commerce in the future?
很急～請大大們盡量用英文回答，當然也可用中文回答！
2 個解答
- 2 0 年前最佳解答
請大大們幫幫忙~@@~感謝感謝!
FIRST NAME: Ashley, M.S. (Chinese initials)
FAMILY NAME: Chien
GENDER: □ FEMALE
AGE: □ UNDER 25
TASK POSITION: Operator
□ STAFF
HOW LONG HAVE YOU BEEN IN THIS POSITION?
□BELOW 3 YEARS (1 and half year)
DEPARTMENT:
□ FRONT OFFICE
Why do you use e-commerce in your department?
easy to deal with lots of paper works
What e-commerce do you use?
HTL operating system, Easy Flow 200 Web Plus
Do you think the e-commerce program is efficient and effective in the reservation, registration, and check out procedures?
You bet! all of them, 'coz it saves lots of time
After using e-commerce, do you think the realistic results are the same as the expected results?
much better than the expected results.
In your opinion, what benefits has e-commerce made to the department been taken to the department?
speed up the interaction with another Dept/guests.
In your opinion, what kind of effect will be achieved using e-commerce within the Front Office Department?
save much time for the hotel guest, that will put them at ease, even though they had a bad journey or got cross.
Any suggestion or comments about the use of e-commerce in the future?
got to improve someday, it'll make rookie much easier to operate.
參考資料： The Landis
