The problem of how to please customers is not unique to any industry. Customer problems plague every industry. Customer relationships are deteriorating and customer satisfaction is decreasing .
But why are customers so dissatisfied? The answer is obvious. In addition to the products and services that they purchase, customers want a good relationship. In my career I have been both a customer who purchased products and services, and an employee responsible for providing customer service. My own experience has taught me that if a company wants to be successful it will need to build good customer relationships as much as good products. It is very important to understand what customers want and then give it to them. That is how the marketplace works for successful products, and that is how successful customer relationships will be built.
So, what do customers want? They want the essential components of any successful relationships: truth, communication, and courtesy. Customers value the truth more than anything in their business relationships. They want the truth, regardless of whether it is good news or bad news. Customers will forget mistakes but they will never forget, or forgive, lies. Customers hate not being informed. It infuriates them. Lack of information leads to anxiety, suspicion, and resentment. It needlessly creates mistrust. Finally, it is not possible to be too courteous to customers. Customers receive so 1 courtesy in modern business that it is coveted and highly prized. 2 brings a greater Return on Investment (ROI) than courtesy to customers. An extra “please,” “thank you,” “good morning,” a kind word, and a pleasant tone of voice, are the foundation of good customer relationships.
1. (A) little (B) much (C) fast (D) slow
2. (A) Anything (B) Everything (C) Nothing (D) Something
這整篇克漏字是94年勞保局題目,公佈答案是(A) little courtesy,實在不知為何用little??用much是蠻有道理的
- 1 0 年前最佳解答
由前後文中來判斷，Finally, it is not possible to be too courteous to customers. 此處說明目前的商業行為中對客戶太過禮貌似乎是不可能的事。接著又說明An extra “please,” “thank you,” “good morning,” a kind word, and a pleasant tone of voice, are the foundation of good customer relationships. 若是以禮待人將會是最好的客戶關係的基礎。所以就這題的選項來說，不是選 a 就是選 b ，c 和 d 的選項完全不符合文章的連貫性。若選 B 則後面文章所強調禮貌的重要性就不見了，就是因為現在缺少禮貌才會去強調。所以 A 是最適合的答案。
根據上題所言，本句 2 brings a greater Return on Investment (ROI) than courtesy to customers. 因該要補充說明禮貌的重要性。所以最符合意義的答案是 C 。
若選 a 則整句變成：任何的行為都可以比禮貌帶來更多的投資報酬。
若選 b 則整句變成：所有的行為都可以比禮貌帶來更多的投資報酬。
若選 d 則整句變成：有些的行為都可以比禮貌帶來更多的投資報酬。
所以原句應為： 沒有任何事會比禮貌帶來更多的投資報酬。答案為 c參考資料： me
- 1 0 年前
- 1 0 年前
1.A & 2.C 對不起 我今天回答次數用完了 我是第一個答的喔 ~