電話禮儀的簡易英文有哪些??

Question

工作的要求需要懂一些簡易英文的電話禮儀，所以電話禮儀的簡易英文有哪些呢??

請大家幫幫忙囉！除了有英文，我還需要中文翻譯～謝謝

nini · Accepted Answer

工作職場的英文用語很多, 而且依照每個人個性的不同, 講法也會有大同小異之處呢.  不知道您所想要知道的是哪方面呢?  我列出了以下一些比較普遍大眾的  


一般接電話時的問候

Thank you for calling (某公司), this is (某人).  How can I help you?
謝謝您的來電至本公司, 這是(某人).  請問我能如何為您服務?


如果有特別的接電話生, 可以換以下另一種方式接聽來替代 how can I help you?

How may I direct your call?
我如何幫您轉接?



一般回話 (有禮貌及正式的講法)


This is (某人) calling from (某公司), is (某人) available?/ 
這裡是(某人)從(某公司)打來的, (某人)有空嗎?


也可以替換成下列其他說法替換 is (某人) available?

may I speak with (某人)?/ 
我可以跟(某人)說話嗎?

may I talk to (某人)?
我可以跟(某人)談話嗎?

或是簡單一點 (老美都是這樣講)

(某人) please?/
請接(某人)?



再次回答

如果是在就是你本人的情況下

This is she/he, speaking.
我就是, 請說



若是在需要轉接給其他人的情況下 (比較禮貌及正式的講法)

Please hold while I transfer your call, thank you.
我在轉接時  請您稍後


也可以說

Please wait a moment./
請等一下


再輕鬆簡單一點就是  (老美的用法)

One moment please./
一下就好



如果碰到無法接聽的狀況, 

I am sorry, he/she is away from her desk
我很抱歉, 他/她 現在不在他座位上

或是

he/she is not available in this moment
他/她現在沒空

然後

Would you like to leave a message?
請問您要留下訊息嗎?

還是在擁有語音系統情況, 可問

Would you like to go to his/her voice mail?
請問你要轉接到他/她的語音信箱嗎?


最後
 
Yes, I would like to leave a message to him/her.  
是的, 我想留個訊息給他/她

This is regarding (某事), and I would like to (如何).
這是關於(某事), 然後我想要(如何).

Please ask him/her to call me back at 123.456.7890, extension (123) at his/her earliest convenience.  Thank you.
請他/她盡快方便的時候回個電話給我到 123.456.7890, 分機 (123), 謝謝


結尾

Alright/Okay, I will pass your message to him/her.
好的, 我會轉達您的訊息給他/她




其實還有很多不同的說法, 看個人的.  不過以上是最大眾的.

希望對您有幫助. ^^

天秤座 · Answer

A: This is Jane calling from A company. 我是A公司的珍
      I would like to speak to John. 我要找約翰
B: Hold on.稍等一下
     He is not in the office (or He is not available).他不在辦公室或不方便接聽電話
     He is in a meeting. 他在開會
     Would you like to lease a message?你要留話嗎
A: Yes, please ask him to call me back. My name is J-A-N-E. My phone  number is 1234567. This is regarding invoice issues. 是的,請他回電.我的名字是珍,電話是1234567.是有關於發票問題.


我大約列出一般簡單電話英文會話,其實電話中最不容易的是記下對方名字及留言,尤其是中東或日本人,記得名字需一個個字母再三確認,如J as John, N as Nancy等,有問題再討論,祝你好運

snowy1824 · Answer

Hello, good morning/afternoon/evening this is ABC Company. XXX speaking 
   
Please hold on a minute, I will transfer you call to XXX 
   
Please leave you name and contact number, I will call you back as soon as possible 
   
Thanks for holding on the line ……….  
   
You are most welcome.

電話禮儀的簡易英文有哪些??

3 個解答