Enquiries and replies英翻中 HELP

GENERAL ENQUIRIES AND REPLIES When writing a general letter of enquiry be sure to be specific in the details required,e.g.prices,delivery details,terms of payment.When replying to an enquiry,be sure you have answered every query in the letter of enquiry. 5.6 An enquiry for office equipment 5.7 An enquiry with... 顯示更多 GENERAL ENQUIRIES AND REPLIES
When writing a general letter of enquiry be sure to be specific in the details required,e.g.prices,delivery details,terms of payment.When replying to an enquiry,be sure you have answered every query in the letter of enquiry.
5.6 An enquiry for office equipment
5.7 An enquiry with numbered points
When you have many points on which information is required,it may be useful to number the various points.
5.8 First enquiries
When your enquiry is to a supplier whom you have not dealt with previously,mention how you obtained their name and give some details about your own business.
A reply to a first enquiry should be given special attention in order to create goodwill.
5.9 First enquiry from foreign importers
This letter is from a foreign importer so a friendly and helpful reply is necessary in order to create a good impression.
REQOESTS FOR GOODS ON APPROVAL
Customers often ask for goods to be sent on approval.They must be returned within the time stated,otherwise the customer is presumed to have bought them and cannot return them afterwards.
5.10 Customer requests goods on approval
In this reply the supplier seeks protection by asking for references.Some suppliers request a returnable deposit or a third-party guarantee.While safeguarding oneself,it is important not to offend customers by implying lack of trust.
(c) Despatch of goods
Having received satisfactory references,the supplier sends a confident,direct and helpful letter.The reason for the low prices is given in order to dispel any suspicion the customer may have that the goods are poor quality.
(D) Customer returns surplus
In this letter the customer informs the supplier of the goods to be kept and encloses payments.
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