Justice 發問時間: 社會與文化語言 · 10 年前

幫忙把摘要翻譯成英文,急!!20點

為探討服務業服務人員專業職能的提升可能會影響顧客忠誠度的結果,本研究以服務業為研究對象,探討專業職能對於服務品質、顧客滿意度、顧客忠誠度之關係。本研究以顧客為問卷發放對象,採用便利抽樣方法共發出356份問卷,回收335份問卷,刪除無效樣本有25份,有效樣本310份,有效樣本回收率為87%。研究結果發現,專業職能對於服務品質、顧客滿意度、顧客忠誠度等有顯著影響,可見專業職能的提升為服務業管理重要的要素。

已更新項目:

請不要用翻譯軟體來翻譯,我要通順、正確的翻譯。

1 個解答

評分
  • 10 年前
    最佳解答

    Professional services staff to explore the enhancement of the functions may affect the results of customer loyalty, this research service industry as the research object, the functions of professional service quality, customer satisfaction, customer loyalty relationship. The customer questionnaires were issued, were issued by convenience sampling of 356 questionnaires and collected 335 questionnaires, 25 removed invalid samples, 310 valid samples, the effective response rate was 87%. The results showed that the functions of professional service quality, customer satisfaction, customer loyalty, which are significantly affected, see the upgrading of professional services management functions of the important elements

還有問題?馬上發問,尋求解答。