- 9 年前最佳解答
"Furthermore, we have every ship orders out a lot of sheets, each order is not delayed, we can not accept a shipment of each amount you deduct the 10% delay penalty.
In a recent shipment, we take the price of materials production orders are now shipping, although we should make your request must be deducted first before the order is not cleared away, we have already done so, but I am sure you understand, we have created a lot of losses, can no longer afford your fine.
In the past year, since lack of electricity and a large number of workers and limit orders, and so made, the shipping delay, we are very sorry, but in that difficult situation, we are still trying to go out every week a container for you. Now if you can see the shipment status has been gradually brought under control, and has plans to post the New Year off all orders out as soon as possible.
Hope that the good relations of cooperation in the years following, to get your support and understanding "參考資料： google翻譯
- 9 年前
- 9 年前
"In addition, every time we ship a lot of orders, not every order will be delayed, we cannot accept your deduction for every shipment 10% delay penalty amounts.In a recent shipments, we present material price production orders to ship, although we had required deductions as required by your previous orders that are not cleaned up, we had to do, but sure you can understand, we have a lot of loss, you can no longer afford fine.In the past year, because the worker shortages and rationing and a large number of orders shipped by latency issues, we are very sorry, but in difficult situations, we still try my best to you every week to a container. shipment status right now as you can see have gradually brought under control, and have planned out as soon as possible after the new year off all orders.Hope for many years under good relations of cooperation, support and understanding can get you "
- sLv 79 年前
我大概了解你的意思, 但是我認為你的解釋無法put you in a better position.
首先, 這類文章該先道歉. 釐清目前問題, 提出解決方案, 然後你應該解釋你已經盡最大的力來減低雙方損失..必要時, 你們應該再定一次接單程序. 講好lead time. 才不會再得罪客人.
如果沒有條列清楚, 客人會越看越氣, end up 就是看你是一個工廠, 而不是一個重要夥伴.
2011-01-24 13:23:53 補充：
你的講法有點亂. 就是照字面翻也可能把話講擰了. 或是讓客人予取予求.
Since we are combining order to put into a container to save shipping charge, there will have some order get delay depend upon the timing of ordering. We think you charge 10% delay fee on all the orders are not fair...
2011-01-27 09:41:52 補充：
我可以感覺到情況應該是有點複雜, 但是以我做十幾年快二十年的經驗OEM sales 的經驗, 老外規規矩矩的比較多. 不好個客人不是曾經被寵壞就是曾經被人騙過, 所以後來列的條件都苛刻. 我自己也常常幫家中親戚去寫信"申訴"..
你要審視這個客人對你們的重要性, 以及自己對這個公司乃至窗口的個性的判斷. 該強的時候要堅持, 該弱的時候要夾著尾巴做. 感覺上好像邊做邊罵的客人後來都成為我私人的好朋友. 就是很moody的也可以被調教得很乖, 照工廠規矩來. 但是, 一套遊戲規則是很重要的.
2011-01-27 09:52:10 補充：
As you know we has being making big efforts to support you in the past. The recent situation is really beyond our control and we are hoping for your understanding to over come the difficulty.