幫我把這段英文翻譯成中文,不要線上翻譯的

I’m sincerely sorry to hear of your concerns regarding your order. Having spoken to the Royal Mail I’ve been able to establish that all outbound items dispatched during the course of January via international airmail to Taiwan have been affected by a number of unforeseen factors. Firstly the adverse weather conditions here in the UK which culminated in Heathrow ( UK central Hub for Airmail) being closed for a number of days and secondly shear volumes of parcels arriving at the Customs hub in Taiwan have created a backlog which the local authorities have been working night & day to clear. Both of these factors have caused major delays with packages dispatched form the UK arriving in the USA.We’ve been advised the Royal Mail that they do expect your parcel to arrive with you shortly. However, in the unlikely event that the parcel should not arrive we can lodge a claim and replace or refund you on the 25th working day from the date of dispatch (Please note due to the recent bank holidays here in the UK, an additional 3 days are counted as non-working).Please do be assured, I fully expect your goods to be with you shortly. I’m genuinely sorry for the delay in receiving your order, normal delivery times to the Far East are 7 – 14 working days, unfortunately given the unexpected circumstances during the end of December and leading into January this lead time was affected. I do hope I’ve gone some way to explaining the delay in receiving your goods and please do let us know if we can be of any further assistance.不要用線上翻譯,要口語一點的

2 個解答

評分
  • 10 年前
    最佳解答

    由衷地抱歉令你很關切訂單的事。經過與皇家郵件聯絡後得知,

    一月期間經由國際航空郵件寄出至台灣的物品,

    皆受到不可預期因素的影響。

    首先英國天候不佳導致希斯洛機場(英國航空郵件中心)關閉好幾天。

    再來,海關中心有大量的包裹堆積而台灣當局正日以繼夜的清理。

    此兩因素皆是造成貨品從英國送至美國延誤的主因。

    我們已連絡皇家郵件他們預計你的包裹會在最短的時間內送達。

    然而,若在包裹不可能送達的情形下,

    我們可以提出要求退回貨物或退款在快遞寄出後25個工作天。

    (請注意,因最近英國當地銀行三天的假期,請加上三天非工作天)

    請放心,我想你很快就會收到包裹了。

    對於包裹延誤,我由衷地感到抱歉。一般運送天數為7-14工作天,

    不幸地在12月底發生這種非預期的狀況導致1月運送期受到影響。

    我希望有解釋到此包裹延誤的原因。若還有我們能協助的地方請務必聯絡我們。

  • 10 年前

    你要的東西快到了,不用擔心。

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