Hello, Iris Wu,
I am sorry you are unhappy with the shipping. I have discussed this with the owner and we cannot pay for all the shipping. He has suggested we could pay half of the shipping. As you know, international shipping is very expensive and if we absorb the cost of shipping to all of our international customers, we will be out of business. L I had explained in my first email the zero shipping charges were in error. Since you did not comment, I thought you were in agreement to pay the shipping.
If you are willing to pay half the shipping, which is: $29.25, we will pay the other half. To be fair this was not either of our faults the cart was in error. As most of our customers know, it is only during special sales that we offer free shipping on international shipments.
We are happy to have your business and hope you will not cancel the order. I will wait to hear back from you if you will pay half of the shipping or if you would like your order cancelled.
在我第一次購買時(Order No Is: 009250)，我真的很喜歡貴公司的商品，以致於有了第二次購買。
這次錯誤是發生在第二次購買(Order No Is: 009496)。
- 河小豚Lv 78 年前最佳解答
First of all, I must confessWhen I first purchase (Order No Is:009250), I really like your company's products, that a second purchase.The error occurred on a second purchase (Order No Is:009496).I am shocked international shipping errors and misunderstandings in communication the second purchase.This is not my own negligence, perhaps not you intentionally caused.You should repair their own shopping cart system, hoped that the coming at the time of purchase, correct international shipping appears, aren't going to result in misunderstanding in communication.
Package total value of more than 3000NT (100US), Taiwan Customs Office will charge expensive rates.(Freight + shipping = total value package)I certainly do not wish to be taxation
Therefore, I hope to resolve the matter in the following way:1, to cancel the order
2. the abolition of international freightRelocation to United States addresses XX, and replied telling me that freight value dollars?Please help me modify the order shipped to United States addresses, as follows:United States addresses:United States phoneUnited States recipient
PS:I really like your productsI hope I can get your special messageMy EMAIL is:
- 小源Lv 58 年前
I was very pleased on my first shopping experience with you guys; however, there has been a misunderstanding on my second order. The shopping cart didn't display a correct shipping charge when I placed the order. It apparently wasn't my fault. I just hope it won't happen again since I plan to place more orders in the future.
I would have to pay tax on any item over $100 USD when it goes through Taiwan custom and no doubt I want to avoid this.
What I am thinking the solution is either cancel the order or ship to my friend's address in the states. It'd be better if you guys can ship to my friend in the states but please let me know how much the shipping is first.
(leave address here)
I'd also like to know if I can sign up any email offers and discount?
- 匿名使用者8 年前
- 8 年前
中翻英 - 我自己改了一些 看行不行
First, I admit that I really liked your company's product when I purchased my first order (Order No Is: 009250). This led to my second order (Order No Is: 009496).
This error concerns the second order. I am shocked that there is problem in international shipping fee and mis-communication during this second purchase. This is not a mistake made on my end, and it may just be an accidental system error.
To avoid any future misunderstanding, your company should examine the shopping cart system on your website and fix any potential problems regarding international shipping fees.
The total value of my order as a parcel at the Taiwanese custom is worth over NT3000 (approx 100USD). The tax on this parcel is very high (because the total value of the parcel includes shipping fee). Needless to say, I would not like to be taxed on this order due to errors in shipping fee.
So, I would like to resolve this issue by:
1. Cancel my order (Order No Is: 009496)
2. Cancel international shipping
Instead please send the order to an address in (洲), and let me know before hand how much the shipping would be.
The new delivery address for my order in the States is:
I would like to stress again that I really like your company's product, and I wish to receive news on special deals from your company.
My email is:
- 匿名使用者8 年前
1,取消訂單Cancel my order.
美國收件人 I don’t want it shipped via international shipping.Please send my item to the address
in XXX state, U.S. , and reply me how
much in US dollar before you ship.Please change my ordering to the
address in U.S. as below:American address:Tel in U.S. :Receiver in U.S.:
我的EMAIL是: PS.I really like your products.I hope you can inform me any update regarding discount items.My email:
2013-02-01 03:49:14 補充：
First of all, I H ave to calrify something:
The first time I bought my item(Order No is 009250) from your company, I was
pleased with your products, that I bought your things the second time.
However, thie mistake happens when I bought your products the second time (Order No Is: 009496)。
2013-02-01 03:53:56 補充：
When I bought my item the second time, I felt nervous because there is an error in
global shipping and my communication to the service. This is not my fault, and
may not be your fault.
2013-02-01 03:54:06 補充：
You should fix your cart system on your own. I hope that next time when
I am buying stuffs, the fee to be paid for shipping globally is correct. Thus,
I can explain my problem better next time.
2013-02-01 03:56:15 補充：
The cost of the package is more than 3000NT(about USD 100). The tax to be paid to Taiwan
is a lot (item inside+shipping fee=the total price of the package.
I wish I don't have to cover the tax.參考資料： 正在教大學生的我