佩珊 邱 發問時間: 社會與文化語言 · 6 年前

有關concierge的英翻中要怎麼翻?

Secrets to Delivering Five-Star Guest Service

By Simon Bajouk, Concierge, Ritz-Carlton Montreal

Having spent some six years behind the concierge desk of some

of Montreal’s finest hotels, I like to think that I have my guest

service methodology dialed down to an exact science. These

methods range from the fairly ordinary, from something as simple

as addressing a guest by name, which can make all of the

difference as opposed to an impersonal formal greeting, to some

more complex hospitality strategies.

I break my approach down into six separate concierge skills and

abilities that demonstrate a personalized experience and guest

satisfaction, which serve to ensure that each and every guest feels that they are one of a

kind. The skills and abilities that Ritz-Carlton Montreal concierges must employ on a regular

basis are Experience Customization, Gift Giving, Character Judgment, Empathy, Leadership,

and Professional Presentation.

請大大幫我翻譯一下~謝謝

1 個解答

評分
  • Beth
    Lv 7
    6 年前
    最佳解答

    Secrets to Delivering Five-Star Guest Service

    五星級客戶服務的秘密

    Having spent some six years behind the concierge desk of some of Montreal’s finest hotels, I like to think that I have my guest service methodology dialed down to an exact science. 在蒙特婁一些最優良的飯店擔任門房六年多後, 我想我可以將我的客戶服務方法變成一門精確的科學.These methods range from the fairly ordinary, from something as simple as addressing a guest by name, which can make all of the difference as opposed to an impersonal formal greeting, to some more complex hospitality strategies.這些方法涵蓋的範圍從最平凡的小事, (比如以客人的名字來稱呼他, 這相對於那些冷冰冰的, 沒有感情的客套寒暄來說, 會讓客人的體驗變得完全不一樣), 一直到比較複雜的待客之道. I break my approach down into six separate concierge skills and abilities that demonstrate a personalized experience and guest satisfaction, which serve to ensure that each and every guest feels that they are one of a kind. 我將我的方法細分成六種門房技能, 這些技能可以使你的客人有獨特的個人經驗和滿意度, 而這些經驗和滿意度會讓每一個客人覺得他們是獨一無二的.The skills and abilities that Ritz-Carlton Montreal concierges must employ on a regular basis are Experience Customization, Gift Giving, Character Judgment, Empathy, Leadership, and Professional Presentation.每一個在蒙特婁麗思卡爾頓酒店的門房都必須具備的技能是客戶經驗客製化, 贈送小禮物, 客戶性格判斷, 同理心, 領導力, 以及專業的簡報技巧.

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