- SC147Lv 63 年前最佳解答
In the first place, I would communicate with my customer to understand his needs.
This would lead him to feel that he is being respected. Then, I would try to arrive at a solution that we would both agree on.
If my way of dealing a problem can't satisfy my customer due to limited power, I would give him a clear reply and then seek help from my superior.
Lastly, I would express my apology on the matter, giving thanks to my customer for his support, as well as promising to strive for improvement in future.